Customer Experience Manager

New York, NY Full Time Varies

About Us

Join our growing team at Vetcove in New York City, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. Vetcove's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 9,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states.

We’re a growing team on a mission to modernize the $8B/year U.S. veterinary procurement industry. Simply put, Vetcove helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. We're completely revolutionizing the way veterinarians discover and buy products, and how animal health brands engage their veterinary customers.

Vetcove is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. Our offices are located in the heart of Manhattan at 515 Madison Avenue. We're looking for exceptionally talented and passionate people to join our growing team. If you're seeking an exciting challenge and interested in taking this journey with us, email us at

Job Description

We're looking for an upbeat and incredibly positive person to help us engage and grow our vibrant community of veterinary professionals. We've found that veterinarians, veterinary technicians, and veterinary staff are a pleasure to work with. Our users collectively help millions of animals every year, and you'll play a pivotal role in helping them be of service to America's pets.

Vetcove aims to deepen our engagement with our customers and support them better through 1-on-1 interactions by phone and live chat, our new ambassador program, our internal discussion boards, events, educational courses & webinars, weekly giveaways, collaborative content, and much more. You'll develop and lead new projects that deepen bonds with our most loyal users, address their needs, and help them tell their story to the veterinary community. You'll also combine technology with your superior communication skills to help new users feel welcome and confident in their use of our platform. Lastly, you'll take a lead role in communicating with the veterinary community about Vetcove, both on our platform and outside of it.

Experience in a relevant customer-facing role, as well as excellent written and verbal communication skills, are required. It would be huge bonus to have knowledge of veterinary products, or to have had experience at a veterinary clinic, but it is not required.

Another bonus is if you have a knack for customer service strategy and retention marketing. We use technology and automation to keep our many clinics engaged and actively sharing Vetcove. A part of your role will include working with us to strategically scale our support function and provide both an incredible first impression and a delightful day-to-day experience for our hospitals. You'll also play a key role in supporting our content marketing and digital engagement initiatives by collaborating with our passionate community.


  • Design and lead new community development projects
  • Train, educate, and develop new Vetcove users
  • Support existing Vetcove users when they request assistance
  • Collaborate with engineering to enhance day-to-day user happiness
  • Work with loyal users to improve our platform and perpetuate our message


We're is looking for a competitive self-starter who can define and own our community development strategy. The ideal candidate will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals.

The candidate will be communicating with a wide array of veterinary professionals, from renowned doctors, to hardworking veterinary technicians, to inventory specialists. Very strong interpersonal skills and ability to stay organized are crucial. A successful candidate will have a strong desire to help our hospitals succeed, and has the ability to translate powerful tools into actionable behaviors.

The ideal candidate has a mix of the following experience and skills:

  • 1-3 years of relevant, customer-facing work experience
  • Excellent written and verbal communication skills
  • Ability to adapt quickly and manage many concurrent responsibilities
  • A strong desire to help our customers succeed
  • A positive attitude and one-for-all team mentality
  • Tech/start-up work experience is a plus

We're looking forward to hearing from you!

Our Culture

Vetcove’s work environment and culture is awesome. Everyone here believes in the core mission of helping veterinarians, so a candidate must be a team player, passionate, and a great person. Vetcove believes a happy work place will be a productive one for both the company and the employee.

Vetcove embraces the Silicon Valley workplace structure. We encourage a casual dress, and support a friendly environment where everyone speaks openly and works collaboratively to drive the business forward. We have an open vacation policy and sponsor team lunches, team outings, happy hours when we achieve our goals, and an annual company retreat. Our team is comprised of the industry's absolute best, and we're not shy about the fact that we're looking for the most exceptional people to join our team and take this journey with us.

If you know that you're the candidate we've been looking for please email us at

Ready to apply?

Send an email to with a cover letter, resume, and any other relevant information or apply directly through our AngelList page. We are actively hiring and will get back to you shortly!

Veterinary Supply Starts Here.


515 Madison Avenue

Suite 1910

New York, NY 10022