Careers

Customer Success / Community Manager

New York, NY Full Time $55K-$85K

About Us

Join our growing team at Vetcove in New York City, and help us bring animal health purchasing into the digital age. Vetcove enables veterinary practices to compare real-time pricing and stock across more than 200,000 veterinary SKUs, and to use community insights and analytics to make smart purchase decisions. More than 3,500 veterinary hospitals, serving more than ten thousand veterinarians and millions of animals, rely on our innovative services to keep America's pets healthy.

We’re a growing team on a mission to modernize the $7B/year U.S. veterinary procurement industry. Simply put, Vetcove helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. We're completely revolutionizing the way veterinarians discover and buy their products, and how animal health brands engage their veterinary customers.

Vetcove is a Y Combinator (S16) company, and raised a $3M+ seed round in 2016 from notable venture capitalists in Silicon Valley and NYC. Our pet-friendly offices are located in the heart of NYC on Madison Avenue. We're looking for exceptionally talented and passionate people to join our growing team. If you're seeking an exciting challenge and interested in taking this journey with us, email us at careers@vetcove.com.

Job Description

We're looking for an upbeat and incredibly positive person that finds joy in helping our customers make the most of Vetcove. We've found that veterinarians, veterinary technicians, and veterinary staff are a pleasure to work with. Our users collectively help millions of animals every year, and you'll play a pivotal role in helping them be of service to America's pets.

Vetcove aims to deepen our engagement with our customers and support them better through 1-on-1 interactions by phone and live chat, our new ambassador program, our internal discussion boards, events, education, giveaways, collaborative content, and much more. You'll also be responsible for answering questions and being generally helpful to the thousands of veterinarians and staff that rely on Vetcove to keep their hospitals operating smoothly every day.

Experience in a relevant customer service-oriented role is preferred. It would be huge bonus to have knowledge of medical products, or to have had experience at a veterinary clinic as a technician or staff member. However, previous veterinary or medical experience is not required.

Another bonus is if you have a knack for customer service strategy and retention marketing. We use technology and automation to keep our many clinics engaged and actively sharing Vetcove. A part of your role will include working with us to strategically scale our support function and provide an incredible new user experience for our hospitals. You'll likely also play a key role in supporting our digital marketing and vendor relationship-building functions. We love candidates that we feel can grow into a leadership position. We're looking forward to hearing from you!

Our Culture

Vetcove’s work environment and culture is awesome. Everyone here believes in the core mission of helping veterinarians, so the candidate absolutely must be a team player, passionate, and a great person. Vetcove believes a happy work place will be a productive one for both the company and the employee.

Vetcove embraces the Silicon Valley workplace structure. We encourage a casual dress, and support a pet-friendly environment where everyone speaks openly and works collaboratively to drive the business forward. We have an open vacation policy and sponsor team lunches, team outings, happy hours when we achieve our goals, and an annual retreat. Our team is comprised of the industry's absolute best, and we're not shy about the fact that we're looking for the most exceptional people to join our team and take this journey with us.

If you know that you're the candidate we've been looking for please email us at careers@vetcove.com.

Ready to apply?

Send an email to careers@vetcove.com with a cover letter, resume, and any other relevant information or apply directly through our AngelList page. We are actively hiring and will get back to you shortly!

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515 Madison Avenue

Suite 1910

New York, NY 10022

support@vetcove.com

646.504.2696