Vetcove is accessible only to verified staff of veterinary clinics (and other veterinary organizations) in the United States, including veterinarians, technicians, practice managers, and inventory managers. Vetcove requires a valid veterinary license to access and use the site. Verified manufacturers of animal health products may also be granted limited access to the platform to upload content to their own product's pages, but will never be shown pricing or have the ability to review products.
No, Vetcove is not a distributor of products, and never warehouses, takes delivery, or ships any veterinary product. Vetcove aggregates your own suppliers into a single window to help clinics make better and more efficient use of the suppliers they already use.
Vetcove is not a buying group, and has no influence over the prices clinics receive. Our software is not involved in financial transactions between clinics and their suppliers in any way, and Vetcove does not receive any rebates or kickbacks from suppliers or manufacturers. It is simply a free tool that helps clinics research products and place orders with their own suppliers.
Distributors charge each clinic different prices, even for the exact same items. Your reps determine your clinics prices for each item in their catalog. Vetcove uses your stored account credentials to pull your own pricing, so that what you see on Vetcove always matches the prices you see on your distributors' websites. This also ensures that your special pricing, including group purchase pricing, is reflected on Vetcove. You will only see pricing on Vetcove from suppliers whose accounts you've connected, so we suggest connecting all accounts for which you have online access.
Absolutely not. Vetcove was founded by a veterinary family to help clinics navigate the complicated supply space and preserve clinic margins. Vetcove has no plans to ever charge veterinarians to use any of the features of our site. We're in the business of helping veterinarians that are already experiencing competitive pressures brought about by the internet and changing landscape of veterinary medicine.
Vetcove is not a supplier or distributor of animal health products, but rather an aggregator of all products sold by the industry's leading suppliers. The largest distributor in the United States, to our knowledge, supplies approximately 34,000 active SKUs. By comparison, Vetcove's catalog lists more than 185,000 SKUs. There is surprisingly little overlap between distributor catalogs, aside from the most popular products carried by all large suppliers.
Vetcove is like a Kayak.com (or Expedia, etc.) for ordering veterinary supplies. It aggregates the catalogs of all the major animal health suppliers and allows clinics to compare pricing and availability across them with minimal effort. Instead of struggling to match up products across supplier websites, clinics can now search just one catalog with more than 185,000 SKUs, and compare across suppliers automatically. Clinics can also use Vetcove to manage all their supplier eCommerce carts at one time, and to create shopping lists across suppliers. It was originally created to help our own clinic save time ordering, and we have since opened it to clinics at no cost so that they can share the same benefits.
It sure is! When you shop using Vetcove, the negotiated prices you receive will always be reflected in Vetcove, just as if you were retrieving those prices from your vendor's website. Vetcove never shows a "standard price," since in animal health, there is no such thing. The prices you see are your clinic's own prices, as determined by your representatives. The prices you see on Vetcove will always match what you see on your vendor's website, always.
Nope! You can and should use the same suppliers you know and love. They're fully compatible with Vetcove. You also keep your reps, and they get compensated the same exact way. Purchases are placed with your vendors exactly the same way, so pricing, delivery times, or other logistics are not affected at all. The only difference is that you're using Vetcove as a tool to do your research and shopping before final checkout.
You absolutely will! For all vendors that are supported by Vetcove, including all distributors, the prices you see on Vetcove will reflect your group's negotiated pricing. A very large number of clinics using Vetove are a part of at least one buying group, and all major buying groups are supported. To better understand how this works, the prices on Vetcove will always match the vendor's own website when you visit their website directly. If your group's negotiated prices appears on the vendor's website when you're logged it, it will also appear on Vetcove! Note that for buying group deals that are available by phone only, such as some manufacturer-direct deals, you will still need to place those orders by phone. That said, we're working on supporting as many of those as possible for online purchase through Vetcove!
To get started, you'll have to sign up for an account. Click the big blue button on the homepage, or the 'Sign Up' link at the top-right of the navigation bar. From there, you'll be able to sign up for an account and begin using Vetcove.
To view pricing and what's in stock, you'll need to connect your supplier accounts. You'll only be able to view pricing and stock for those suppliers for which you have accounts connected to Vetcove. While connecting your supplier accounts is not required to use Vetcove, we highly recommend connecting all active accounts you possess to view the widest possible breadth of pricing and availability.
Vetcove takes security and privacy very seriously. Passwords are secured by a superior HSA256 encryption, using an industry-grade 256-bit random salt to provide the highest level of security even for weak or commonly used passwords. The Vetcove team never has access to any clinic's passwords. Even our technology team that has access to system administration is not able to access even encrypted versions of stored credentials, let alone actual passwords—both for Vetcove accounts and any connected accounts. We take every possible precaution to ensure the security of your account information.
Signup takes 1 to 2 minutes. We'll need some information about your clinic (name, address, phone number, practice type, and number of vets), as well as some information about you (name, position, and email). We'll also require a valid veterinary license number to verify that your clinic is authorized to view and buy animal health products. To make the most of Vetcove, we strongly suggest syncing at least two supplier accounts, and preferably all that you have accounts with.
Try searching for products you normally buy. You'll discover very quickly the benefits Vetcove provides in terms of time-savings for your clinic. You'll see prices, what's in stock, promotions, additional pictures and content, and more. Be sure to connect as many supplier accounts as possible, since the more you connect, the more useful Vetcove will be!
Yes, Vetcove plans to add more vendors in the near future. If you'd like to request the addition of a supplier, please let us know, and we'll do our best to work on it. If you're actively using Vetcove and would like to expedite the addition of a supplier to the system, please feel free to contact the company and ask for Vetcove support.
Vetcove is compatible with ALL major distributors that serve the continental United States, as well as an increasing number of manufacturers direct, compounding pharmacies, and diagnostic laboratories. We are always adding new suppliers too! The full list is available once you create a Vetcove account.
Vetcove's relationship with suppliers varies, but an agreement or partnership is not necessarily required in all cases for your use of that supplier with Vetcove. Vetcove allows you to securely retrieve your own live pricing and availability information from suppliers using your own clinic's login credentials. The prices come directly from your suppliers to you, with your authorization. Vetcove simply organizes the information into one window to save you time. Vetcove does not endorse any given supplier that it is compatible with, and it should not be assumed that a supplier supports, endorses or is partnered with Vetcove.
The prices on Vetcove are retrieved directly from each of your suppliers' websites, with your authorization. The price you see is your own pricing for that product at a given supplier. It is retrieved in real time at your request based on your searches and clicks on Vetcove, so it will always match exactly what is on the suppliers' own websites.
No, Vetcove does not support this. Vetcove believes firmly in transparency for veterinarians, but we also respect distributors' ability to compete for your business on fair and equal footing. The prices you receive from your suppliers' is an agreement between your clinic and that supplier, and Vetcove strongly discourages the sharing of any prices with any third party. We also need to respect the agreements between group purchasing organizations and their suppliers, so the privacy of prices is a top priority for us.
You will only see pricing and availability from suppliers you have active accounts in good standing with and are synced with Vetcove on your Synced Accounts Page. It is possible to receive errors in price retrieval if your login credentials at that distributor have changed, or if the distributor's website is experiencing downtime. If you are synced with a supplier, but are not able to see pricing and availability, please let us know immediately so that we can look into it for you.
Yes, Vetcove almost always takes into account your group discounts. All special pricing that your clinic receives and is reflected on a given distributor's website, will also be reflected on Vetcove. The prices you see on Vetcove are you own clinic's final prices, unaltered from what you would see at a supplier's websites.
A distributor often varies prices charged for a given product, so the price you see may be very different from the price a different clinic sees. This is true at the distributor's own websites as well. Vetcove does not have any effect on your pricing from suppliers. We simply allow you to see all of your own suppliers' pricing and availability in one place. Note also that your pricing is your own, and Vetcove does not see, store, or share your pricing with anyone. We recommend you keep your pricing private to all third parties, including your distribution reps and the Vetcove team.
Price and availability retrieval times vary, but in general all price and availability information should show up, even if the product is backordered, out of stock, or discontinued. If you receive a red 'error' message instead of a price, it means the price could not be retrieved from a given supplier. This can happen if the supplier's website is experiencing problems or downtime, or if it is unresponsive. We suggest refreshing your browser, or trying again in a few minutes, to see if the problem persists. If you haven't changed your login information at the distributor's site and you consistently receive errors for a supplier, please contact us immediately so that we can look into the problem.
The speed with which prices load on Vetcove depends on how quickly you're able to receive data from your suppliers when using Vetcove. Just like visiting their websites directly, some suppliers' systems are able to serve prices to you faster than others. Furthermore, a supplier's systems may be faster or slower at any given time depending on many factors. For these reasons, the time it takes to retrieve prices varies significantly. Since Vetcove's technology allows you to receive data more efficiently than some suppliers' websites, at times pricing and availability will load faster than if you visited that website directly.
No, Vetcove has no influence or authority over the prices you see on our website. The prices come directly from your suppliers, and we simply aid you in retrieving them and organizing them into a single page. Vetcove is not a seller of any products. If you have questions or concerns over a price you see, or the availability of a product, please contact your representative at the supplier company. Just note that sharing your prices at one supplier with a rep from another supplier, or any third party, is not encouraged. You may, however, use the knowledge you gain from price comparison to negotiate with your vendors.
Starting in 2016, manufacturers have the ability to manage their own product's pages on Vetcove, sell direct to clinics, and to offer free samples of their products. As a manufacturer (or exclusive distributor/seller for a manufacturer) that has joined Vetcove, you may upload rich media such as high-resolution images and videos, as well as testimonials and documentation that help represent your product. You may also participate in the veterinary community by responding to reviews on your company's products, or answering questions about your products from veterinary clinics. Vetcove provides all of the tools necessary to manage your brand's presence and sell effectively to the Vetcove community.
You may request to remove a product review by emailing us at firstname.lastname@example.org, and the request will be reviewed by our team. We will of course do our absolute best to ensure that reviews that present real and immediate legal threats, or are a result of unauthorized access, are removed swiftly.
Most benefits to manufacturers are completely free. For instance, there is no charge to take control of your product's pages on Vetcove. Once you're verified, you'll gain the verified seal and accompanied benefits, and will be able to participate in the Pilot Program, at no cost. Manufacturers that wish to sell direct to clinics will incur the standard Vetcove fees only for products that are sold through Vetcove. There is not cost to sign up and get started on Vetcove, to add your products to Vetcove's catalog, or to begin selling direct.
Yes you can! New in 2016, Vetcove offers a powerful, turnkey eCommerce solution to get started selling to Vetcove's quickly-growing community of veterinary hospitals and organizations. It's quick and easy to get started, and helps animal health brands sell online effectively for the first time and quickly penetrate the veterinary market. Since you're reaching purchasers at the time they're doing their purchasing, on the platform they use to purchase, you're best positioned to sell your products to the veterinary community!
Coming in 2016, when a prospective customer asks a question, you as the product's manufacturer will be notified on Vetcove and by email. You'll have several options for responding, including responding directly to the review on the product's Vetcove page.
Our general policy is that product reviews cannot be removed unless the review contains misinformation that has very real and immediate legal implications for the manufacturer of the product. The other reason we may remove reviews is if we have very real evidence to suggest that the review was written by someone other than the accountholder due to unauthorized access to the account. Vetcove will not remove reviews simply because they are negative or not to the liking of the manufacturer. Manufacturers may, however, respond publicly to such reviews on Vetcove. Vetcove is a third-party platform with reviews written by veterinary community, and neither Vetcove nor product manufacturers are liable for what is written in reviews, even if those reviews are not truthful or do not accurately describe FDA-approved usage of the product.
In addition to having fantastic-looking product pages that help your products get discovered and sold, products managed by manufacturers are given special privileges in the system. Products with active manufacturer support get an exclusive 'Vetcove Verified' seal, and are given some preferential treatment in product searches, helping your product to get discovered by more clinics. Clinics that sell direct using Vetcove, offer coupons, or participate in the free sample program will receive additional benefits and exposure to more clinics. We want clinics to see rich product pages and engage directly with manufacturers, so we believe this helps both parties.
In the future, there may be entirely optional advertising and promotion opportunities for manufacturers that would like to use Vetcove to boost the visibility and appeal of their products to the veterinary community. Vetcove is tentatively working on a "Boost" program that would help manufacturers reach their target clinics more effectively across Vetcove. This program will be open to all manufacturers, and will in no way allow deep-pocketed manufacturers to guarantee best placement among their competitors. Vetcove will always remain true to its community validation-based roots when it comes to product placement and recommendations. Stay tuned for news and opportunities.
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