By using or accessing the Vetcove Services, you agree to these conditions, as updated from time to time in accordance with our update policies in this document. Please read them carefully.
When you use our Services, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through the other Vetcove Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
The Vetcove Services, including the Vetcove website and Vetcove smartphone applications, are owned and operated by Vetcove. All content included in or made available through any Vetcove Services, such as text, visual interfaces, graphics, design, logos, icons, images, digital downloads, computer code (including source code or object code), data compilations, software, and all other elements of the Services is the exclusive property of Vetcove and protected by United States and international copyright laws. Some content displayed by Vetcove, including company names and logos of manufacturers and suppliers, as well as product names, descriptions, documentation, and images, may be owned by their originators rather than Vetcove. As an authorized agent of our users, Vetcove accesses and uses these content items for the sole purpose of providing the Services to our users, but claims no copyright to such materials owned and copyrighted by their originators. Companies that upload or enter content into Vetcove give Vetcove a permanent and unrestricted license to such content for all as long as the Vetcove Services remain operational.
The graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Vetcove Service are trademarks or trade dress of Vetcove in the United States and other countries. Vetcove's trademarks and trade dress may not be used in connection with any product or service that is not Vetcove's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Vetcove. All other trademarks not owned by Vetcove that appear in any Vetcove Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Vetcove.
Only veterinarians with an active veterinary license in the United States, or explicitly authorized representatives of such person(s), including but not limited to veterinary technicians, office managers, and inventory managers, may access the Vetcove Services. You are required to enter information about yourself and your veterinary business during the signup process, which must be truthful and verifiable to the best of your knowledge. Some products on Vetcove may be hazardous or controlled substances under DEA schedules, and attempting to view these products or illicitly obtain them is a serious offense. Any accounts whose information cannot be verified or are found to be unauthorized to access the Services will be terminated immediately.
If you use any Vetcove Service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Vetcove users may post product reviews, discussion threads, comments, images, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. Vetcove reserves the right (but not the obligation) to remove or edit such content.
If you do post content or submit material, and unless we indicate otherwise, you grant Vetcove a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Vetcove and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Vetcove for all claims resulting from content you supply. Vetcove has the right, but not the obligation, to monitor,edit, or remove any activity or content. Vetcove takes no responsibility and assumes no liability for any content posted by you or any third party.
Vetcove respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement below.
Vetcove is not a seller or shipper of any products. Thus, all items viewed or purchased through Vetcove are sold under the shipment terms of the supplier or manufacturer from whom you are purchasing. Pursuant to most supplier terms, the risk of loss and title for such items may pass to you upon delivery to the carrier, and conversely, title may not be taken for such items until they reach the supplier’s fulfillment center. Please refer to the purchasing and account terms for each supplier for complete information and policies related to your purchases.
Information about products, including names, descriptions, images, documentation, and other information is gathered from various sources, including but not limited to websites and documentation of suppliers and product manufacturers. Vetcove may attempt to curate such information, to the best of our ability, in an attempt to be as accurate as possible. However, Vetcove does not warrant that product descriptions or other content of any Vetcove Service is accurate, complete, reliable, current, or error-free. If you are unsure about the accuracy of a product’s information, we suggest cross-referencing the product information with authorized sellers of the product, or directly with the product’s manufacturer, to ensure accuracy. If a product discovered on or ordered through Vetcove is not as described, your sole remedy is to return the product to the seller whence it came, pursuant to the terms of that seller’s return policy. Vetcove assumes no responsibility for products ordered using information obtained on Vetcove, and will not interact with sellers on your behalf to initiate or negotiate a return of any product.
When you use the Vetcove Services, you may direct Vetcove to retrieve your own information maintained online by third-parties with which you have customer relationships, maintain accounts, or engage in purchase transactions to supply your veterinary organization (“Account Information”). Vetcove does not review the Account Information for accuracy, legality or non-infringement. Vetcove is not responsible for the Account Information or products and services offered by or on third-party sites.
Vetcove cannot always foresee or anticipate technical or other difficulties which may result in failure to obtain data or loss of data, personalization settings or other service interruptions. Vetcove cannot assume responsibility for the timeliness, accuracy, deletion, non-delivery or failure to store any user data, communications or personalization settings.
When you sign up for a Vetcove account, you designate Vetcove as your authorized agent with permission to use your login information to third-party services, such as your suppliers, and represent that you are authorized to do so by your veterinary business or company. Vetcove’s systems utilize this login information to access these third-party services’ websites on your behalf to obtain and analyze pricing, availability, order history, shopping cart, and other information.
By using the Services, you expressly authorize Vetcove to access your Account Information maintained by identified third parties, on your behalf as your agent, and you expressly authorize such third parties to disclose your information to us. When you use the Vetcove Services, you will be directly connected to the website for the third party you have identified. Vetcove will submit information including usernames and passwords that you provide to log into the third party site. You hereby authorize and permit Vetcove to use and store information submitted by you to accomplish the foregoing and to configure the Services so that it is compatible with the third party sites for which you submit your information.
Actions you expressly authorize Vetcove to take on your behalf for all suppliers whose information you’ve submitted to Vetcove include, but are not limited to, the following:
Vetcove takes the above actions only after you have signed up for a Vetcove account as an authorized representative of your veterinary business or company. Vetcove will not, except for purposes of providing the Services to you, take actions on your suppliers’ websites without explicit permission.
For purposes of this Agreement and solely to provide the Account Information to you as part of the Services, you grant Vetcove a limited power of attorney, and appoint Vetcove as your attorney-in-fact and agent, to access third party sites, retrieve and use your information with the full power and authority to do and perform each thing necessary in connection with such activities, as you could do in person. YOU ACKNOWLEDGE AND AGREE THAT WHEN VETCOVE IS ACCESSING AND RETRIEVING ACCOUNT INFORMATION FROM THIRD PARTY SITES, VETCOVE IS ACTING AS YOUR AGENT, AND NOT AS THE AGENT OF OR ON BEHALF OF THE THIRD PARTY THAT OPERATES THE THIRD PARTY SITE. You understand and agree that the Services are not sponsored or endorsed by any third parties accessible through the Services. Vetcove is not responsible for any payment processing errors or fees or other Services-related issues, including those issues that may arise from inaccurate account information.
Vetcove is not a seller of any products. Any prices viewable to you on Vetcove are the prices offered to you by the seller of that product. These prices are retrieved, on your behalf, in real time, and represent the pricing specifically for your veterinary business just as you would see on that seller’s eCommerce website.
Vetcove makes no warranties to the accuracy of pricing or availability information. Despite our best efforts, a small number of the items in our catalog may be mispriced, or stock may be mislabeled, due to technical error of either the seller or Vetcove. If the error resides with the seller, please contact the seller and/or refer to the seller’s policies for remedies. If the price of the item on Vetcove does not match the price of the item on the seller’s eCommerce website, please contact us at firstname.lastname@example.org so that we may look into it.
Pricing and availability information at any given supplier may be unavailable, from time to time, due to an error or downtime on a supplier’s website, or changes to a supplier’s website that makes Vetcove’s interfacing with their website temporarily unavailable. Vetcove makes no warranties of uptime or that any connected supplier will have pricing and availability retrievable at any given time.
User Rewards Generally. Vetcove may make available to you from time to time, as a part of the Services, offers on certain third-party products and services (each an "Offer"). When you redeem an Offer through the Services, you will accumulate rewards in your Vetcove account ("Rewards"). Each Offer may be subject to additional cash back terms and may be discontinued by Vetcove at any time. At any time and in Vetcove's sole discretion, Vetcove may: (i) determine whether or not you are eligible to redeem an Offer; (ii) determine whether or not you have earned Rewards; or (iii) adjust your Rewards total. Prior to distribution, Rewards have no monetary value and you may not obtain any cash, money, or anything of value in exchange for your Rewards total except as made available by Vetcove under this Section XVIII.
Rewards Redemptions and Minimum Rewards Level. Once you have accumulated at least Ten Dollars (US $10.00) in Rewards in your Vetcove account (the “Minimum Distribution Amount”), you may elect to have Vetcove distribute your Rewards via one or more of the available distribution options as shown in the Vetcove website or Vetcove mobile app. The available distribution options are subject to change without notice to you, in accordance with these Terms, and you have no vested right to any particular form or method of distribution. You may not redeem any Rewards, and you may not obtain any cash, money, or anything of value in exchange for your Rewards prior to reaching the Minimum Distribution Amount, or if subsequently your Rewards fall below the Minimum Distribution Amount, for as long as your Rewards remain below the Minimum Distribution Amount. For each distribution option made available by Vetcove to you through the Service, Vetcove displays to you within the Vetcove mobile app the Minimum Distribution Amount at any given time, in which case that Minimum Distribution Amount will apply. The Minimum Distribution Amount is subject to change by Vetcove at any time. Vetcove may, at its sole discretion, limit the amount of Rewards that you can distribute in any given period of time or for any particular transaction. If you elect to close your Vetcove account and you have undistributed Rewards that meet or exceed the Minimum Distribution Amount, you will be expected to distribute such Rewards prior to closing your account. If your account is terminated by Vetcove, and if you fail to properly distribute your Rewards in accordance with these Terms when closing your account, or if at the time of closing you have less than the Minimum Distribution Amount in your account, any rights you have to the Rewards in your account will terminate and you will no longer be eligible to receive a distribution of such Rewards.
Third-Party Payment Providers. Certain distribution options are provided by third parties authorized by Vetcove to operate in connection with the Service, such as Lob.com, Inc. and Tango Card, Inc. (“Authorized Reward Providers”). When you elect to distribute Rewards through an Authorized Reward Provider, you further agree (i) that Vetcove is acting as your agent with respect to the payment processing and (ii) that you are bound by the applicable terms and conditions made available by that Authorized Reward Provider, as such Authorized Reward Provider terms may be modified by the Authorized Reward Providers from time to time.
Taxes. Depending on applicable federal, state, and local tax laws, your distribution of Rewards may be subject to taxes. You will be solely responsible for any and all tax liability arising out of your distribution of Rewards and you agree to provide Vetcove with information Vetcove requests in connection with applicable federal, state, and local tax laws. You are solely responsible for any tax liability (including fees, penalties or fines) incurred by Vetcove as a result of your action or inaction in connection with the foregoing (including your failure to provide Vetcove with information). Vetcove is further authorized to offset such tax liability from your Rewards.
Account Maintenance Fees for Inactive Rewards Accounts. There are costs associated with the creation and maintenance of your Vetcove account, and those costs are covered by the fees Vetcove earns when you redeem Offers. Therefore, if you have redeemed at least one Offer during the past 365 days, your account will not be assessed any account maintenance fees, and your reward balance will not expire. If, however, you do not redeem at least one Offer during any 365 day period, your Vetcove account will be deemed inactive, and Vetcove will deduct from your Vetcove reward balance, on a monthly basis, the lesser of (i) eight-and-a-third percent of the balance as of the time your account entered inactivity, or (ii) the amount then reflected in your Vetcove account (in either case, an “Account Maintenance Fee”). Vetcove will attempt to notify you before any Account Maintenance Fee is deducted from your account, or if the Account Maintenance Fee changes. Subject to Vetcove's right to terminate your account under these Terms, Vetcove will stop charging your account for Account Maintenance Fees for one year if you redeem at least one Offer. Under no circumstances will you ever pay an Account Maintenance Fee with anything other than amounts in your Vetcove reward account balance – we will never ask you to make a payment for Account Maintenance Fees with credit or debit cards, checks or cash. If your Redemption balance reaches $0.00, your balance will remain at that amount until you earn more Rewards or your account is terminated in accordance with these Terms.
Additional Terms for Specific Distribution Options. Certain Rewards distribution options may contain additional terms and conditions for remeeding Rewards using that distribution option. If a distribution option is selected that contains additional terms and conditions, a link to display such terms and conditions will be prominiently displayed. These terms and conditions may include certain restrictions, redemption instructions, or expiration information. Please read them carefully. By redeeming Rewards, you agree to be bound by the terms and conditions of the selected Rewards distribution option.
Authorized Redemption Accounts. Vetcove has an account permissions system that restricts the ability to redeem Rewards to only certain Vetcove accountholders within your veterinary business or company. By default, the primary Vetcove accountholder is automatically authorized to redeem Rewards. Vetcove does not check whether the primary Vetcove accountholder for your veterinary business, or that any other Vetcove accountholder with permission to redeem Rewards for your veterinary business, are authorized to do so by the owners of your veterinary business. When you redeem Rewards, you warrant that you are an authorized person to redeem such Rewards on behalf of your veterinary business, and accept sole responsibility for such redemption. Vetcove expressly disclaims all responsibility whatsoever in connection with a Vetcove accountholder’s redemption of Rewards. When you redeem Rewards, you agree to indemnify and hold harmless Vetcove for all claims related to the redemption of Rewards, including but not limited to claims related to unauthorized person(s) redeeming Rewards, lost or stolen Rewards, expired Rewards, Rewards that differ from expectations, or any other claim related to Rewards or the redemption of Rewards. Redeemed Rewards cannot be refunded or credited back to your Vetcove account balance for any reason. However, our team is happy to assist you with organizing Vetcove account permissions for your veterinary business so that only authorized representatives of your veterinary business have access to redeem Rewards on a going-forward basis.
Parties other than Vetcove may add or modify content, provide services, sell, or advertise product lines on this site. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or organizations or the content of their websites. Vetcove does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
To the fullest extent permitted by law, you are responsible for your use of the Service, and you agree to defend, indemnify and hold harmless Vetcove and its officers, directors, employees, consultants, affiliates, subsidiaries and agents (collectively, the "Vetcove Entities") from and against any and all claims, liabilities, damages, losses and expenses, including reasonable attorneys' and accounting fees and costs, arising out of or in any way connected with (i) your access to, use of or alleged use of the Service; (ii) your violation of the Terms or any representation, warranty, or agreements referenced herein, or any applicable law or regulation; (iii) your violation of any third party right, including without limitation any intellectual property right, publicity, confidentiality, property or privacy right; or (iv) any disputes or issues between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim.
THE VETCOVE SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE VETCOVE SERVICES ARE PROVIDED BY VETCOVE ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. VETCOVE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE VETCOVE SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE VETCOVE SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE VETCOVE SERVICES IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, VETCOVE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. VETCOVE DOES NOT WARRANT THAT THE VETCOVE SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE VETCOVE SERVICES, VETCOVE'S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM VETCOVE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. VETCOVE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY VETCOVE SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY VETCOVE SERVICE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
OUR AGGREGATE LIABILITY ARISING OUT OF THIS STATEMENT OR VETCOVE WILL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU HAVE PAID US IN THE PAST TWELVE MONTHS. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN SUCH CASES, VETCOVE'S LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
Any dispute or claim relating in any way to your use of any Vetcove Service, or to any products or services offered by Vetcove or through Vetcove.com will be resolved by binding arbitration, rather than in court. The Federal Arbitration Act and federal arbitration law apply to this agreement.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our headquarters. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules.
We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, it shall be resolved exclusively in the U.S. District Court for the Central District of New Jersey or a state court located in Monmouth County, and you agree to submit to the personal jurisdiction of such courts for the purpose of litigating all such claims. The laws of the State of New Jersey will govern this Statement, as well as any claim that might arise between you and us, without regard to conflict of law provisions.
If you believe that your work has been copied in a way that constitutes copyright infringement, please submit a report in writing to the above address, and please provide us with this information.
We do our absolute best to keep Vetcove safe. By using the Vetcove Services, you agree to the following to help ensure the safety of our Services and the Vetcove community:
Vetcove users provide their real names, contact information, and clinic information, and we need your help to keep it that way. Here are some commitments you make to us relating to registering and maintaining the security of your account:
We respect other people's rights, and expect you to do the same.